There must be a good reason why you finally decided to cancel your Shopify account. But what if you just changed your mind and wanted to undo it?
What Is Shopify?
Shopify is an e-commerce platform that allows you to sell products online whether you have a standard or high-risk merchant account. You should already have an understanding of Shopify as it provides the foundation for you to run an e-commerce business. This is where you can manage your online selling space.
Shopify can offer several advantages to an entrepreneur online as it enables you to sell both over the Internet using your own website as well as in a brick-and-mortar store using the Shopify POS. The point of sale (POS) option from Shopify lets you sell products offline.
Canceling Your Shopify Account
The Shopify platform also allows you to cancel your subscription and close your online store. If you don’t want to run an e-commerce site anymore or you’re comparing Shopify vs. Squarespace for your business needs and realized you prefer the latter, you can cancel your Shopify account at any given time.
But take note: after closing your store, the Shopify admin will no longer be accessible. However, if you want to log back in, you will still be able to reactivate your store simply by entering your credit card details.
What Happens Next?
Whether you have a custom domain through Shopify or a third party, remember to remove it from your Shopify account and transfer it to another provider. If you don’t take these steps, you may not be able to use the same domain after canceling your Shopify account. Additionally, if you don’t transfer your domain to a secure platform that uses HTTPS, an error message will appear when someone tries to go to your domain for 90 days per Shopify’s HTTP Strict Transfer Security (HSTS) policy.
Moreover, the Shopify Support option is not allowed to cancel the store for you for security reasons. Therefore, you have to close it yourself. You can only contact Shopify Support when you have any questions regarding the process.
Reopening Your Shopify Store
If you decide to reopen your Shopify store, you have 30 days to do so and still retain the configuration of your store as well as the data. If it’s been more than 30 days, Shopify does not guarantee that this information was saved.
Shopify Account Backup
You can actually keep all your data from your Shopify account before finally closing it. Simply export the CSV files from your Shopify admin to have a backup of all information about your store.
You may also be able to duplicate or build a backup of your store by connecting the CSV files to other data, such as a copy of your Shopify account theme.
You may also be able to create a backup of your store with the use of an app. If you don’t want to back up your store’s information manually, you can use a store backup app from the Shopify App Store.
Consider Pausing Instead of Cancelling Your Shopify Account
If you’re unsure whether or not to cancel your Shopify Account, consider pausing your subscription temporarily instead. You have the option to step away from your store completely or continue working on it while it’s paused. If you choose to step away completely, you have three months during which you will not be charged your subscription fee, but that also means that you won’t have access to your Shopify admin nor will you be able to work on your store. On the other hand, if you choose the Pause & Build option, you’ll pay a reduced fee but you’ll be able to make changes in your store. In either case, the checkout features are disabled.
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